Privacy Policy for SUSQUAL Management
At SUSQUAL Management, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website, services, or team. We value transparency and aim to provide you with a clear understanding of your rights regarding your data. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide, improve, and personalize our property management services. The data we collect falls into the following categories:
a. Personal Information
Personal information is any data that can identify you as an individual. Examples include:
- Contact Information: Name, phone number, email address, mailing address.
- Financial Information: Payment methods, billing details, and transaction history.
- Property Details: Tenant or ownership information, lease agreements, and property maintenance records.
- Identification Information: Government-issued IDs, tax information, or other legal documents related to property ownership or tenancy.
b. Non-Personal Information
Non-personal information is data that does not directly identify you. This may include:
- Device information such as browser type, operating system, and device type.
- IP address and geolocation data.
- Browsing activity on our website, including pages visited, time spent, and navigation patterns.
- Information collected through cookies or similar technologies.
c. Sensitive Information
In certain cases, we may collect sensitive information, such as tax identification numbers or legal documents, as required by regulatory compliance or contractual obligations.
2. How We Collect Information
We gather information through various channels to ensure seamless service delivery, including:
- Direct Interactions: When you fill out forms, register for services, or communicate with us via email, phone, or in-person meetings.
- Automated Technologies: Through cookies, web beacons, or analytics tools when you use our website or mobile applications.
- Third Parties: From trusted partners such as service providers, financial institutions, or public databases for verification purposes.
3. How We Use Your Information
SUSQUAL Management uses your information to provide tailored property management services and enhance your experience. Specific purposes include:
a. Service Delivery
- Managing property-related tasks, such as tenant communications, lease agreements, and maintenance.
- Ensuring compliance with local laws, regulations, and industry standards.
- Handling financial transactions, including rent collection, payments, and billing.
b. Customer Support
- Responding to inquiries, resolving issues, and providing assistance related to our services.
- Offering guidance on property management best practices.
c. Personalization and Optimization
- Customizing your experience based on your preferences and history.
- Improving website functionality and enhancing the usability of our online tools.
d. Legal and Regulatory Compliance
- Meeting legal obligations, such as tax reporting or compliance with real estate regulations.
- Detecting and preventing fraud or unauthorized activities.
4. How We Share Your Information
We only share your information when necessary and with trusted entities. Instances where your data may be shared include:
a. Service Providers
We work with third-party vendors and service providers who assist us with:
- Property maintenance and repairs.
- IT services and website management.
- Payment processing and financial reporting.
b. Legal Obligations
We may disclose information to comply with applicable laws, legal processes, or government requests.
c. Business Transactions
If SUSQUAL Management undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction.
d. Consent-Based Sharing
We will seek your explicit consent before sharing your information in circumstances not outlined above.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and user experience.
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Help us analyze site usage and improve performance.
- Targeting Cookies: Used for personalized marketing and advertisements.
You can control or disable cookies through your browser settings, though this may affect website functionality.
6. Data Security
SUSQUAL Management employs robust security measures to protect your personal information from unauthorized access, loss, or misuse. These include:
- Data encryption during transmission and storage.
- Regular security audits and penetration testing.
- Strict access controls to sensitive information.
While we strive to protect your data, no system is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspicious activity.
7. Your Rights
We respect your rights regarding your personal information. You have the following rights:
a. Access and Portability
You can request access to the personal information we hold about you and ask for a copy in a commonly used format.
b. Correction
You can request corrections to any inaccurate or incomplete information.
c. Deletion
You can request the deletion of your data, subject to legal or contractual obligations.
d. Restriction of Processing
You can ask us to limit how we use your data in certain circumstances.
e. Opt-Out
You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
To exercise your rights, please contact us at [insert email].
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors without parental consent. If we become aware that a minor has provided us with personal data, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
SUSQUAL Management reserves the right to update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of significant changes through our website or other communication channels. The updated policy will include the “Last Updated” date for reference.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: [info@SUSQUAL-management.com]
- Phone: [+201093423482] [+201211572622]
- Address: [Egypt: Hyde Park, Business District Building 4 Office 218, New Cairo]
At SUSQUAL Management, we are committed to earning your trust by protecting your privacy and delivering exceptional property management services. Thank you for choosing us as your trusted partner.
